TAXES

Prices displayed on the website are exclusive of taxes. Sales tax will only be charged on orders shipped within the state of California.

PROMOTIONAL CODES

You may redeem your discount by entering it during the checkout process. You may not use more than one code at a time. You must have a valid credit card number at the time of checkout (for verification purposes), even if your code covers the entire cost of your purchase. All terms, conditions and policies – including our returns policy – still apply to orders in which a code has been applied. In case of a return, only the amount charged to a credit card is refundable, we cannot refund the discounted amount.

ORDER STATUS

You will receive email confirmation at the time you place your order. Each time your order is updated or your order status changes, you will be sent notification by email. If you have created an account, you can also check the status of your order by logging into your account and viewing your order history.

Once your order has been shipped, you will be sent a shipping confirmation email including the tracking number for your package. At this point your order status will be updated to “shipped” and you can track your package by visiting UPS.com and providing the tracking number provided in your shipping confirmation email.

MODIFICATIONS

Once you have submitted your order, we have limited ability to make modifications. We will try our best to accommodate modifications to your order however; we cannot guarantee these changes will be made after your order is submitted. Please email shop@simonmillerusa.com as soon as possible with any requests as we are unable to make modifications or cancellations after we have started the shipment process.

PRICE ADJUSTMENTS

We offer price adjustments on items purchased at simonmillerusa.com that meet the ALL of the following conditions:

The item was purchased within 7 days of the start of the markdown period.

The item was purchased at full price and was not already discounted via other sales or promotions.

The item purchased is still in stock on simonmillerusa.com in the same size and color at the time of the price adjustment request.

Please note that once a price adjustment has been issued, the item is ineligible for a return.

AVAILABILITY

We will honor your order within the limits of our available stock. In the event that any of the products ordered are not available in our inventory, you will be notified via email of any changes to your order availability. For partially delivered orders, you will only be charged for the items that are available. To the best of our ability, we will inform you of when you can expect your merchandise, as you may opt to keep or cancel your order.

ORDER PROCESSING

Orders are processed pending product availability. Orders placed on a weekday before 2:00 p.m. (EST) will generally begin processing that day. Orders placed after 2:00 p.m. (EST) will generally begin processing the next business day. For orders placed on weekends or holidays, orders will generally begin processing on the next business day. Although we endeavor to ship all orders within one business day from processing completion, these times are provided as guidelines only. All orders are shipped from Los Angeles.

Please note: We do not offer Saturday delivery. Delivery times are provided as guidelines only, and do not take into account possible delays caused by payment authorization and/or stock availability.